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Welcome to our Frequently Asked Questions section at, where we have answered some of the most regular queries we get from customers. Hopefully, the answer to your question will be right here but if you can't find the required information, simply visit our Contact Us page to get in touch.
1. How can I protect my leather jewellery?
Cherish your leather jewellery as you would your favourite leather boots or handbag. Leather is a natural material and general wear or cleaning may cause shrinkage, stretching or colour variations. Leather products benefit from leather cream which prevents the product from cracking. It is advised to apply leather cream when the product is first removed from the packaging or when it feels dry.It’s a good idea to take it off before you shower or bathe.
2. How do I protect my other jewellery?
We recommend that you take off your jewellery before going to bed or when taking part in any physical activity. Don’t swim wearing your jewellery because chlorine or salt water will make it matte and dull. Avoid contact with make-up, creams and perfumes and do not bathe, shower or wash up when wearing jewellery. Important: avoid the use of chemical agents, particularly those products used to tackle the housework. These types of cleaning products are especially harmful to dark silver jewellery with an oxidized finish.
3. Can I add PANDORA ESSENCE charms to my Pandora bracelet?
PANDORA ESSENCE charms can only be worn on the PANDORA ESSENCE bracelet, as they are smaller than other Pandora charms and so will not fit on other existing Pandora bracelets. To view the PANDORA ESSENCE COLLECTION, including charms/charm sets and the accompanying bracelet, please go here.
4. How Do Pandora Bracelets Work?
a. Firstly you must choose your starter bracelet on which you put all your charms. The most popular starter bracelet is shown above although there are many other different types to choose from here including starter bracelets made from leather or gold.
b. To stop all the charms sliding around to the bottom of the bracelet where they would not be seen the bracelet is divided into three sections. To do this special "clip beads" are available. These are first snapped onto the two threaded nodes that feature on all the silver or gold starter bracelets.
c. You then select or are gifted charms and thread them onto your bracelet. If your bracelet is very important you can make it more secure by adding a safety chain. You can use spacers as an inexpensive way to add variety to your bracelet or create added drama with a pendant charm.